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FAQs

Order Process & Transfer Images

Get answers to your questions about placing, processing, and tracking orders.

When do I pay for my order?

Payment is required after you approve the edited images and are 100% satisfied.

How do I place an order & upload my images securely?

Visit our order page, complete the required details, and upload your images. Images are securely uploaded and transferred using Dropbox.

What is the maximum file size I can upload per order?

You can upload files or folders up to 5 GB per order.

Do I need to sign up to place an order?

No, sign-up is not required to place an order.

Can I request a personal FTP for file transfer?

Yes, we offer personal FTP for file transfer upon request.

Can I get a custom quote for my order?

Yes, you can request a custom quote for your order based on your specific requirements.

What image formats do you support?

We support all image formats, ensuring flexibility and convenience for our clients.

Do you offer a satisfaction guarantee?

Yes, we ensure 100% satisfaction with our services and offer revisions if needed.

How do I track the progress of my order?

We provide regular updates on the progress of your order via email.

How long will it take to process my order?

The turnaround time depends on the complexity and volume of the images. Normally we deliver the output within 24 hours as standard. Need them faster? We offer urgent delivery in 6 or 12 hours upon request.

What payment methods do you accept?

We accept major credit cards, PayPal, and bank transfers.

How do you ensure the privacy of my images?

We ensure 100% privacy, and your images are not shared or used elsewhere.

What happens to my images after the order is completed?

Once the order is completed, we permanently delete your images from our storage.

What if I have additional questions about my order?

You can contact our customer support team 24/7 for any additional queries or concerns.