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            Frequently Asked Questions

            Free Trial

            What is the free trial offer?

            We provide a free trial of up to three images to showcase our photo editing quality.

            How can I request a free trial?

            Visit our Free Trial Page and upload your images or folders using the form.

            What types of images are eligible for the free trial?

            All types of images are eligible, including product photos, e-commerce photos, and more.

            How long does the free trial take?

            The turnaround time for the free trial is typically 6 hours.

            Is there any obligation to purchase after the free trial?

            No, there is no obligation to purchase after the free trial. It’s completely free and allows you to evaluate our services.

            How will I receive the edited images?

            The edited images will be sent to your email once the trial is complete.

            Can I get a quote along with the free trial?

            Yes, you can request a quote along with your free trial to understand the pricing for your specific requirements.

            Do I need to sign up or provide a card for the free trial?

            No sign-up or credit card is required to submit a free trial.

            How It Works

            1. Request a Quote

            To get started, simply upload your images and provide detailed job instructions. Our team will carefully review the complexity of the task and provide you with a personalized quote. This ensures that you only pay for the exact services you need.

            2. Order Confirmation

            Once you approve the quote, you can place your order through our secure platform. We will confirm your order and keep you updated on the progress of your project, ensuring transparency and communication throughout the process.

            3. Quality Assurance

            Our quality control team will thoroughly check each edited image to ensure it meets our high standards. If any adjustments are needed, we will make them promptly to guarantee your complete satisfaction.

            4. Delivery and Payment

            After the final edits are approved, we will provide you with a download link for your images. Only after you are 100% satisfied with the results, we will send you the invoice for payment.

            Order

            When do I pay for my order?

            Payment is required after you approve the edited images and are 100% satisfied.

            How do I place an order & upload my images securely?

            Visit our order page, complete the required details, and upload your images. Images are securely uploaded and transferred using Dropbox.

            What is the maximum file size I can upload per order?

            You can upload files or folders up to 5 GB per order.

            Do I need to sign up to place an order?

            No, sign-up is not required to place an order.

            Can I request a personal FTP for file transfer?

            Yes, we offer personal FTP for file transfer upon request.

            Can I get a custom quote for my order?

            Yes, you can request a custom quote for your order based on your specific requirements.

            What image formats do you support?

            We support all image formats, ensuring flexibility and convenience for our clients.

            Do you offer a satisfaction guarantee?

            Yes, we ensure 100% satisfaction with our services and offer revisions if needed.

            How do I track the progress of my order?

            We provide regular updates on the progress of your order via email.

            How long will it take to process my order?

            The turnaround time depends on the complexity and volume of the images. Normally we deliver the output within 24 hours as standard. Need them faster? We offer urgent delivery in 6 or 12 hours upon request.

            What payment methods do you accept?

            We accept major credit cards, PayPal, and bank transfers.

            How do you ensure the privacy of my images?

            We ensure 100% privacy, and your images are not shared or used elsewhere.

            What happens to my images after the order is completed?

            Once the order is completed, we permanently delete your images from our storage.

            What if I have additional questions about my order?

            You can contact our customer support team 24/7 for any additional queries or concerns.

            Payment

            What payment methods do you accept?

            We accept major credit cards, PayPal, and bank transfers.

            When do I pay for my order?

            Payment is required after you approve the edited images and are 100% satisfied.

            Is my card information secure?

            We offer a secure and convenient card payment option for all your transactions, Ensuring a seamless payment process, you can trust that your information is protected with Strip’s advanced security measures. Enjoy the ease and speed of card payments for your photo editing services, making the entire experience smooth and hassle-free.

            Do you offer refunds?

            We don't take payment before the order is complete. We will send you an invoice for payment upon your approval of the final output.

            Can I pay in my local currency?

            Yes, our payment gateway supports multiple currencies for your convenience.